New queue
5 untriaged · 2 due today · AI has pre-classified every card
3 high-confidence cards match routing-map rules exactly
- Dana Whitfield·Whitfield Properties·4m ago
No heat at 1420 Alder — tenants calling
Property manager reports furnace failure at an occupied rental; asks for same-day service.
Urgent serviceScheduler → JonDue Today 3:00 PMMap rule: Urgent service → Scheduler - Marcus Lee·Lee Family·11m ago
Re: Estimate #2214 — approved, when can you start?
Customer approves the water-heater replacement estimate and asks for scheduling.
Estimate approvedScheduler → JonDue Tomorrow 12:00 PMMap rule: Estimate approved → Scheduler - Priya Natarajan·Cedar Dental·26m ago
Crew left the site unfinished?
Commercial client unhappy: yesterday’s job left without a walkthrough; tone is frustrated.
ComplaintQA/Complaints → JackDue Today 1:00 PMMap rule: Complaint → QA/Complaints - Ted Okafor·Okafor Bakery·38m ago
Weird noise from rooftop unit
New symptom report on serviced equipment; likely diagnostic visit.
Service requestField manager → JeffDue Tomorrow 5:00 PMAI inference · 0.87 - Alice Chen·Chen Household·52m ago
Invoice 1088 shows the old amount
Billing discrepancy after the revised quote; needs corrected invoice.
BillingBilling → MariaDue Tomorrow 12:00 PMAI inference · 0.79