Add-in cards

Every action exists on both platforms with the same click count; the Outlook pane may present more, never less. GA is gated on Outlook parity (contract tests in CI).

Gmail add-on (card framework)

Dispatch Cardinal

OpenUrgent serviceOwner: JonDue today 5:00 PM

“Furnace is down at 1420 Alder…” — no heat, occupied rental, same-day ask.

Outlook add-in (task pane)

Dispatch Cardinalconv-alder

OpenUrgent serviceOwner: JonDue today 5:00 PM

AI draft (editable before insert)

Hi Dana — a technician is scheduled for this afternoon; we’ll confirm the exact window within the hour. Tenants will have heat today.

Recent: status → Waiting on Internal (10:11 AM) · note from Jon mentioning @Jeff