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Dana Whitfield·Whitfield Properties·Owner: Jon (Scheduler)Urgent service

No heat at 1420 Alder

SLA running — resolution due today 5:00 PM. Internal delay stays on the clock.
Dana Whitfield10:02 AM

Furnace is down at 1420 Alder, tenants have no heat. Can you get someone out today?

Jon (service@)10:09 AM

On it — dispatching a tech this afternoon, confirming the window shortly.

Internal notes — @mentions, never forwarding

Jon 10:11 AM

Waiting on @Jeff for crew A’s afternoon window.

Audit — append-only, no delete path

  • 10:02 AM · system AI classified: Urgent service (map: → Scheduler)
  • 10:04 AM · Dispatcher Approved decision card → assigned Jon
  • 10:11 AM · Jon Status → Waiting on Internal (crew window)